Parking Charge FAQs
We are proud of our reputation in the parking industry and look to ensure that we treat everyone fairly and reasonably. To help assist you with any queries that you may have regarding Parking Charges, we have provided answers to some of the frequently asked questions below.
Simply click on the green box to see the answer! If you can’t find the answer here then please contact us and we will be happy to help.
Horizon Parking Ltd does not send texts to motorists in relation to Parking Charges where there has been a breach of terms and conditions within a car park. These will always be issued by post or fixed to a vehicle. If you are unsure please contact us to check via our contact us form here.
Please also see the public guidance issued by the British Parking Association regarding this at here.
We do not operate CCTV in the car parks we manage. Any requests to access CCTV should be addressed to the occupier of the land where the car park is situated.
If you paid using our Horizon Spaces website or app, you can view your bookings by logging into your account.
For other payments please complete the form below to request a receipt:
The terms and conditions of parking are clearly set out on the signage displayed within the car park. If you have stayed in the car park for longer than the maximum length of time permitted you may receive a Parking Charge. If you do so you will be able to appeal the Parking Charge and should retain any evidence that you think may help support an appeal.
If you have paid to park and entered the incorrect vehicle registration or paid for the incorrect period of time you may receive a Parking Charge. Please keep proof of payment in case you should need to submit proof of payment.
The terms and conditions of parking are clearly set out on the signage displayed within the car park. If you have stayed in the car park for longer than the maximum length of time permitted you may receive a Parking Charge. If you do so you will be able to appeal the Parking Charge and should retain any evidence that you think may help support an appeal.
If you have paid to park and entered the incorrect vehicle registration or paid for the incorrect period of time you may receive a Parking Charge. Please keep proof of payment in case you should need to submit proof of payment.
When parking on private land Blue Badge concessions may not apply. You should always check the terms and conditions of parking, which are set out on signage within the car park. Do not assume that you can park without making payment or for longer than the advertised maximum stay.
As a Blue Badge Holder it may be possible for you to park longer if required.
Please check signage for details of whether this applies and how to do this.
As a member of the British Parking Association and the Approved Operator Scheme we are able to request details of the registered keeper of a vehicle directly from DVLA. Regulation 27 of the Road Vehicles (Registration and Licensing) Regulations 2002 requires the DVLA to release information from its vehicle register to anybody who demonstrates ‘reasonable cause’ to have information made available to them.
A breach of terms and conditions of parking on private land is designated as ‘reasonable cause’.
If you were driving someone else’s car or had a hire car or courtesy car, your details may have been provided to us by the person who is the registered keeper of the vehicle.
The personal data collected and released by the DVLA is only retained for its intended use, which is for the enforcement of the parking restrictions. Your information may be disclosed to or requested from the DVLA. Records are made available to the DVLA thus ensuring the DVLA is satisfied that all data is expedited in the manner agreed and to ensure security of storage and access to comply with the Data Protection Act 2018. Further information regarding your data can be found in our privacy policy at https://horizonparking.co.uk/privacy-policy/
If you fail to pay the Parking Charge within 28 days from the date of issue this may result in your case being transferred to a Debt Recovery Agent, which may incur additional administrative charges or court costs. The collection procedure will be processed in line with the Administration of Justice Act 1970.
If you wish the address details that we hold for you to be updated, please complete the form below. Please note that we can only update data relating to you personally.
If you wish to update data on behalf of someone else you will need to submit a signed authorisation from them to enable you to do so.
If you were driving a hire/lease vehicle at the time the Parking Charge was incurred your hire/lease company may charge an administration fee in addition to the amount of the Parking Charge. If you have any questions regarding this fee you should refer to the hire/lease company.
You may have received more than one Parking Charge. Please check any correspondence you have received.
If you were not the driver of the vehicle at the time the parking breach occurred, please provide the full name and address of the driver at the time online at https://horizonparking.co.uk/appeal-a-parking-charge/, by post to: Horizon Parking Ltd, Finitor House, 2 Hanbury Road, Chelmsford, Essex, CM1 3AE or complete the form below.
I was not the driver at the time the Parking Charge was issued
The Parking Charge should be paid within 28 days from the date of issue however a prompt payment discount rate is available if paid within 14 days of the date of issue. Unfortunately, we are unable to offer payment plans.
Alternatively;
- call 01245 392289 select option 1 or 2 to make payment using our automated payment line;
- Or during office hours 01245 392289 and select option 9 and one of our representatives can take the payment for you
- Or by cheque forwarded to; Horizon Parking, Finitor House, 2 Hanbury Road, Chelmsford, Essex CM1 3AE
The Parking Charge should be paid within 28 days from the date of issue however a prompt payment discount rate is available if paid within 14 days of the date of issue. Unfortunately, we are unable to offer payment plans.
Alternatively;
- call 01245 392289 select option 1 or 2 to make payment using our automated payment line;
- Or during office hours 01245 392289 and select option 9 and one of our representatives can take the payment for you
- Or by cheque forwarded to; Horizon Parking, Finitor House, 2 Hanbury Road, Chelmsford, Essex CM1 3AE
We are unable to offer payment plans.
If you would like to appeal the Parking Charge you can do so via an appeals form available on this website at https://horizonparking.co.uk/appeal-a-parking-charge-notice/ or by post to the address below.
All correspondence must include the Parking Charge reference number, your vehicle registration mark, your name, address and the name of the driver (if different) and any supporting evidence.
Appeals Department, Horizon Parking Ltd, Finitor House, 2 Hanbury Road, Chelmsford, Essex CM1 3AE
When you submit an appeal to us, the amount payable will be frozen at the rate that applied at the time of your appeal and you will be given a further opportunity to pay at that rate once you are informed of the outcome of your appeal if it is unsuccessful.
We are unable to make appeal adjudications over the phone. All appeals must be in writing for auditing purposes.
If you submitted an appeal via our website, you will receive an automatic confirmation email confirming this. Please check your spam and junk folders for these emails.
You will receive a response to your appeal within 28 days.
We will notify you of the outcome of your appeal in writing within 28 days of from the date of your appeal.
As per the Private Parking Sector single Code of Practice paragraph 8.4.1, an appeal must be submitted within 28 days of the Parking Charge being issued. After this time has expired you may no longer be able to submit an appeal.
To submit the requested evidence, you can do so by re submitting the appeal form available on our website at https://horizonparking.co.uk/appeal-a-parking-charge-notice/ or write to us at Horizon Parking Ltd, Finitor House, 2 Hanbury Road, Chelmsford CM1 3AE.
If you have read our response to your appeal in full and you wish to challenge the outcome. You can request that the Parking Charge and your appeal is independently reviewed within 28 days of the appeal decision.
Independent Appeals Service
If the appeal is unsuccessful you will be provided with the contact details of the Independent Appeals Service (POPLA https://www.popla.co.uk/) and a unique appeal reference which is valid for 28 days. POPLA will not accept an appeal if you have not appealed to us beforehand. If you choose to appeal to POPLA and your appeal is unsuccessful then you will lose the right to pay at the reduced amount.
Please note: for Parking Charges in Scotland and Northern Ireland only the driver can appeal to POPLA. POPLA will not accept appeals from the keeper of the vehicle.
If you choose to appeal to POPLA you will no longer qualify for the prompt payment discounted rate.
If your appeal to POPLA is unsuccessful you will be required to pay the full amount of the Parking Charge within 14 days to avoid any additional charges.
If the Parking Charge remains unpaid your details may be passed to a Debt Recovery company to recover the amount due. Once you have received correspondence from a Debt Recovery company you should correspond with them directly regarding the Parking Charge.
If you have not received previous correspondence from Horizon Parking, please note your data is provided to us by DVLA or by the registered keeper or hirer of the vehicle.
If you change address, it is your legal responsibility to update any V5 vehicle registration documents to your current address. If you have not done this any correspondence relating to your vehicle may have been sent to a previous address.
