Frequently Asked Questions
Appeal a Parking Charge Notice
Pay a Parking Charge Notice


Attendant Patrols - Horizon Parking

How does it work?

Your fully trained Horizon Parking attendant will patrol your car park, logging registration numbers into our handheld enforcement device and where appropriate will issue warnings or Parking Charge Notices (PCNs) to those in breach of your parking restrictions.

Our Attendant Patrol solution will help you to reduce misuse of your parking areas through a customer focused approach. We can provide a full turnkey solution from installation of the signage through to enforcement and an ongoing customer support and appeals service.

Our management approach can be tailored to individual site requirements and provides a flexible approach to enforcement, allowing you to set and change the parking restrictions and more importantly retain control over these restrictions.

  • We will
  • Undertake a free no obligation site survey and provide a detailed management proposal
  • Install clear signage setting out parking terms and conditions
  • Provide a fully trained attendant to monitor and enforce parking conditions
  • Provide statistical and financial reporting on your car park
  • Provide a customer support team to assist with queries, cancellations and appeals
  • The benefits
  • The human touch – advising and assisting your customers
  • Easy for customers to understand
  • Allows us to issue PCNs while the driver is present – so issues can be resolved on the spot
  • Flexible permit system, allowing you to exempt vehicles using either a white list or a variety of different permit solutions
  • Can be delivered through permanent or mobile patrols Attendant acts as a visible deterrent when on-site
  • Lease or Buy

    We can help you turn an idle land asset into a profit centre.

  • Permit Parking

    A simple management solution to control misuse or generate revenue from your parking areas.

  • Self Ticketing

    A free management solution, allowing you to retain total control your parking areas – with our guidance and support.

  • Specialist Parking

    An effective management solution to help you ensure that you specialist bays are always available for those who need them.

  • Car Park Design

    We can help you get the most out of your parking areas through great design.

  • Park, Shop & Pay

    A flexible management solution that allows customers to park, shop and pay on their terms.

  • Pay & Display

    A traditional management solutions to generate revenue and protect your spaces from misuse.

  • ANPR

    A reliable management solution to enhance compliance and help you maximise the turnover of your spaces.

  • Marshalling

    A customer-friendly approach for managing seasonal or event parking during busy periods.

  • Attendant

    A well understood management solution to help you improve the turnover of your spaces with the personal touch.