I have received a text requesting payment for my Parking Charge
Horizon Parking Ltd does not send texts to motorists in relation to Parking Charges where there has been a breach of terms and conditions within a car park. These will always be issued by post or fixed to a vehicle. If you are unsure please contact us to check via our contact us form here.
Please also see the public guidance issued by the British Parking Association regarding this at here.
Do you operate CCTV within your car parks?
We do not operate CCTV in the car parks we manage. Any requests to access CCTV should be addressed to the occupier of the land where the car park is situated.
I would like a receipt for a payment made to park in a car park managed by Horizon
If you paid using our Horizon Spaces website or app, you can view your bookings by logging into your account.
For other payments please complete the form below to request a receipt:
I stayed longer than the maximum stay advertised what can I do?
The terms and conditions of parking are clearly set out on the signage displayed within the car park. If you have stayed in the car park for longer than the maximum length of time permitted you may receive a Parking Charge. If you do so you will be able to appeal the Parking Charge and should retain any evidence that you think may help support an appeal.
If you have paid to park and entered the incorrect vehicle registration or paid for the incorrect period of time you may receive a Parking Charge. Please keep proof of payment in case you should need to submit proof of payment.
I forgot to pay for parking – what can I do?
I entered the incorrect vehicle registration when paying to park or paid for the incorrect period of time – what can I do?
The terms and conditions of parking are clearly set out on the signage displayed within the car park. If you have stayed in the car park for longer than the maximum length of time permitted you may receive a Parking Charge. If you do so you will be able to appeal the Parking Charge and should retain any evidence that you think may help support an appeal.
If you have paid to park and entered the incorrect vehicle registration or paid for the incorrect period of time you may receive a Parking Charge. Please keep proof of payment in case you should need to submit proof of payment.
I am a Blue Badge holder, am I exempt from the terms and conditions?
When parking on private land Blue Badge concessions may not apply. You should always check the terms and conditions of parking, which are set out on signage within the car park. Do not assume that you can park without making payment or for longer than the advertised maximum stay.
As a Blue Badge Holder it may be possible for you to park longer if required.
Please check signage for details of whether this applies and how to do this.
How do you obtain my personal details?
As a member of the British Parking Association and the Approved Operator Scheme we are able to request details of the registered keeper of a vehicle directly from DVLA. Regulation 27 of the Road Vehicles (Registration and Licensing) Regulations 2002 requires the DVLA to release information from its vehicle register to anybody who demonstrates ‘reasonable cause’ to have information made available to them.
A breach of terms and conditions of parking on private land is designated as ‘reasonable cause’.
If you were driving someone else’s car or had a hire car or courtesy car, your details may have been provided to us by the person who is the registered keeper of the vehicle.
What is our data protection policy?
The personal data collected and released by the DVLA is only retained for its intended use, which is for the enforcement of the parking restrictions. Your information may be disclosed to or requested from the DVLA. Records are made available to the DVLA thus ensuring the DVLA is satisfied that all data is expedited in the manner agreed and to ensure security of storage and access to comply with the Data Protection Act 2018. Further information regarding your data can be found in our privacy policy at https://horizonparking.co.uk/privacy-policy/
What happens if I ignore the Parking Charge?
If you fail to pay the Parking Charge within 28 days from the date of issue this may result in your case being transferred to a Debt Recovery Agent, which may incur additional administrative charges or court costs. The collection procedure will be processed in line with the Administration of Justice Act 1970.