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Telephone Advisor

Chelmsford £9.90 per hour

WE ARE A REAL LIVING WAGE EMPLOYER!

Horizon Parking Ltd is a car park management company, providing our various services nationwide.

We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.

With Horizon Parking growing rapidly due to our business’s success, as a company we have begun to receive a higher volume of incoming correspondence, especially via our telephone help line. With the business receiving an estimated 1,000 incoming telephone queries per week, we are now able to build a team solely dedicated to answering any queries, ranging from customer to client queries.

What are we looking for?

– A patient & organised candidate who has excellent communication skills to work as a Customer Call Advisor.

– Someone able to dedicate themselves to offering outstanding customer service for 35 hours per week, working Monday to Friday

What’s in it for you?

– £9.90 per hour – Real Living Wage!

– Annual Bonus Scheme.

– NOW Pension.

– Statutory Sick Pay.

– 20 days holiday plus bank holidays.

– Additional 1 day’s holiday for your birthday week.

– Health care cash back scheme.

– Mental Health and Well Being Programmes (EAP).

– Employee discount scheme.

– Cycle to Work scheme.

– Enhanced paternity leave.

– Employee of the Month Awards.

– Yammer monthly lottery.

– Regular ad-hoc monetary recognition.

– Paid DBS application.

– Access to free online training.

What will we expect in return?

  • Answer a high volume of inbound calls in a timely and friendly manner
  • Provide information on the company’s products, services and generate interest current offers
  • Research the required information using available resources
  • Route calls to other team members as necessary
  • Make relevant notes from customer interactions and log them correctly
  • Identify any issues that customers may have and offer resolutions where possible
  • Report customer feedback
  • Complete call logs and reports
  • Manage & update location databases
  • Provide excellent customer service
  • Any additional business needs as and when required

What do we need from you?

  • Excellent organisational skills
  • Strong customer service background – ideally from a call centre environment
  • Excellent interpersonal skills.
  • Good verbal and listening communications skills.
  • Effective time management skills.
  • Basic IT, literacy and numeracy skills.
  • Pro-active and self-motivated, with a can do attitude

If you believe you have the skills and experience necessary then please apply on line today.


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