Parking Charge Enquiries
Do you want information about how to appeal a Parking Charge?
If you would like to appeal the Parking Charge you can do so via an appeals form available on this website at https://horizonparking.co.uk/appeal-a-parking-charge-notice/ or by post to the address below.
All correspondence must include the Parking Charge reference number, your vehicle registration mark, your name, address and the name of the driver (if different) and any supporting evidence.Supporting Information
Appeals Department, Horizon Parking Ltd, Finitor House, 2 Hanbury Road, Chelmsford, Essex CM1 3AE
If 28 days has expired since you appealed and there is no response in your spam/junk folder please complete the form below.I have not received a response to my appeal
Independent Appeals Service
If the appeal is unsuccessful you will be provided with the contact details of the Independent Appeals Service (POPLA https://www.popla.co.uk/) and a unique appeal reference which is valid for 28 days. POPLA will not accept an appeal if you have not appealed to us beforehand. If you choose to appeal to POPLA and your appeal is unsuccessful then you will lose the right to pay at the reduced amount.
Please note: for Parking Charges in Scotland and Northern Ireland only the driver can appeal to POPLA. POPLA will not accept appeals from the keeper of the vehicle.
The discounted amount is available for payment for 14 days from issue of the Parking Charge. We will consider requests to extend the discounted period in limited mitigating circumstances.
To request this please complete the form below (submission of this form does not mean that your request will be accepted)Discounted amount enquiry form
If you were not the driver of the vehicle at the time the parking breach occurred, please provide the full name and address of the driver at the time online at https://horizonparking.co.uk/appeal-a-parking-charge-notice/, by post to: Horizon Parking Ltd, Finitor House, 2 Hanbury Road, Chelmsford, Essex, CM1 3AE or complete the form below.I was not the driver at the time the Parking Charge Notice was issued
The Parking Charge Notice should be paid within 28 days from the date of issue however a prompt payment discount rate is available if paid within 14 days of the date of issue. Unfortunately, we are unable to offer payment plans.Pay Parking Charge Notice
- call 01245 392289 select option 1 or 2 to make payment using our automated payment line;
- Or during office hours 01245 392289 and select option 9 and one of our representatives can take the payment for you
- Or by cheque forwarded to; Horizon Parking, Finitor House, 2 Hanbury Road, Chelmsford, Essex CM1 3AE
If you wish the address details that we hold for you to be updated, please complete the form below. Please note that we can only update data relating to you personally.
If you wish to update data on behalf of someone else you will need to submit a signed authorisation from them to enable you to do so.Update my address
If the Parking Charge remains unpaid your details may be passed to a Debt Recovery company to recover the amount due. Once you have received correspondence from a Debt Recovery company you should correspond with them directly regarding the Parking Charge.
If you have not received previous correspondence from Horizon Parking, please note your data is provided to us by DVLA or by the registered keeper or hirer of the vehicle.
If you change address, it is your legal responsibility to update any V5 vehicle registration documents to your current address. If you have not done this any correspondence relating to your vehicle may have been sent to a previous address.
If you wish to request copies of any correspondence sent to a previous address relating to a Parking ChargeDo I have a parking charge