I paid for my parking under the incorrect vehicle registration or for the incorrect period of time
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I exceeded the maximum stay in one of your car parks
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What level of service can you expect from us if I am issued with a Parking Charge Notice?
Horizon Parking are members of the British Parking Association Approved Operator Scheme. All Parking Charge Notices are issued in accordance with the British Parking Association Code of Practice. Additionally, Horizon Parking strives to provide great customer service whilst ensuring you are treated fairly and reasonably. All appeals are dealt with on an individual basis and all circumstances taken into account.
Can I challenge your final decision on my appeal?
If you have read our response to your appeal in full and you wish to challenge the outcome. You can request that the Parking Charge and your appeal is independently reviewed within 28 days of the appeal decision.
Independent Appeals Service
If the appeal is unsuccessful you will be provided with the contact details of the Independent Appeals Service (POPLA https://www.popla.co.uk/) and a unique appeal reference which is valid for 28 days. POPLA will not accept an appeal if you have not appealed to us beforehand. If you choose to appeal to POPLA and your appeal is unsuccessful then you will lose the right to pay at the reduced amount.
Please note for Parking Charges in Scotland and Northern Ireland only the driver can appeal to POPLA. POPLA will not accept appeals from the keeper of the vehicle.