Have you received my appeal?
If you submitted an appeal via our website, you will receive an automatic confirmation email confirming this. Please check your spam and junk folders for these emails.
You will receive a response to your appeal within 28 days.
How will I be notified of the outcome of my appeal?
We will notify you of the outcome of your appeal in writing within 28 days of from the date of your appeal.
Why am I unable to submit an appeal via your website?
As per the Private Parking Sector single Code of Practice paragraph 8.4.1, an appeal must be submitted within 28 days of the Parking Charge being issued. After this time has expired you may no longer be able to submit an appeal.
How can I submit further evidence to support my appeal?
To submit the requested evidence, you can do so by re submitting the appeal form available on our website at https://horizonparking.co.uk/appeal-a-parking-charge-notice/ or write to us at Horizon Parking Ltd, Finitor House, 2 Hanbury Road, Chelmsford CM1 3AE.
Can I challenge your final decision on my appeal?
If you have read our response to your appeal in full and you wish to challenge the outcome. You can request that the Parking Charge and your appeal is independently reviewed within 28 days of the appeal decision.
Independent Appeals Service
If the appeal is unsuccessful you will be provided with the contact details of the Independent Appeals Service (POPLA https://www.popla.co.uk/) and a unique appeal reference which is valid for 28 days. POPLA will not accept an appeal if you have not appealed to us beforehand. If you choose to appeal to POPLA and your appeal is unsuccessful then you will lose the right to pay at the reduced amount.
Please note: for Parking Charges in Scotland and Northern Ireland only the driver can appeal to POPLA. POPLA will not accept appeals from the keeper of the vehicle.
Will the amount I have to pay increase if I appeal to POPLA?
If you choose to appeal to POPLA you will no longer qualify for the prompt payment discounted rate.
If your appeal to POPLA is unsuccessful you will be required to pay the full amount of the Parking Charge within 14 days to avoid any additional charges.
Is it too late to pay the discounted amount?
The discounted amount is available for payment for 14 days from issue of the Parking Charge. We will consider requests to extend the discounted period in limited mitigating circumstances.
To request this please complete the form below (submission of this form does not mean that your request will be accepted)
Discounted amount enquiry form
I have received a letter from a debt recovery company regarding a Parking Charge
If the Parking Charge remains unpaid your details may be passed to a Debt Recovery company to recover the amount due. Once you have received correspondence from a Debt Recovery company you should correspond with them directly regarding the Parking Charge.
If you have not received previous correspondence from Horizon Parking, please note your data is provided to us by DVLA or by the registered keeper or hirer of the vehicle.
If you change address, it is your legal responsibility to update any V5 vehicle registration documents to your current address. If you have not done this any correspondence relating to your vehicle may have been sent to a previous address.
I have not received a response to my appeal
If 35 days has expired since you appealed and there is no response in your spam/junk folder please complete the form below:
I have not received a response to my appeal
I have paid the Parking Charge but I wish to appeal it
We are not required to accept an appeal once a Parking Charge has been paid but in very limited circumstances we will give consideration to further evidence or correspondence.
Submitting this form does not mean that your appeal will be accepted.