I would like to update my address
If you wish the address details that we hold for you to be updated, please complete the form below. Please note that we can only update data relating to you personally.
If you wish to update data on behalf of someone else you will need to submit a signed authorisation from them to enable you to do so.
I have been charged an administration fee by a hire company
If you were driving a hire/lease vehicle at the time the Parking Charge was incurred your hire/lease company may charge an administration fee in addition to the amount of the Parking Charge. If you have any questions regarding this fee you should refer to the hire/lease company.
I have paid my Parking Charge but I am still receiving correspondence
You may have received more than one Parking Charge. Please check any correspondence you have received.
What if I was not the driver at the time the Parking Charge was issued?
If you were not the driver of the vehicle at the time the parking breach occurred, please provide the full name and address of the driver at the time online at https://horizonparking.co.uk/appeal-a-parking-charge/, by post to: Horizon Parking Ltd, Finitor House, 2 Hanbury Road, Chelmsford, Essex, CM1 3AE or complete the form below.
I was not the driver at the time the Parking Charge was issued
How long do I have to pay a Parking Charge?
The Parking Charge should be paid within 28 days from the date of issue however a prompt payment discount rate is available if paid within 14 days of the date of issue. Unfortunately, we are unable to offer payment plans.
Alternatively;
- call 01245 392289 select option 1 or 2 to make payment using our automated payment line;
- Or during office hours 01245 392289 and select option 9 and one of our representatives can take the payment for you
- Or by cheque forwarded to; Horizon Parking, Finitor House, 2 Hanbury Road, Chelmsford, Essex CM1 3AE
How do I pay a Parking Charge?
The Parking Charge should be paid within 28 days from the date of issue however a prompt payment discount rate is available if paid within 14 days of the date of issue. Unfortunately, we are unable to offer payment plans.
Alternatively;
- call 01245 392289 select option 1 or 2 to make payment using our automated payment line;
- Or during office hours 01245 392289 and select option 9 and one of our representatives can take the payment for you
- Or by cheque forwarded to; Horizon Parking, Finitor House, 2 Hanbury Road, Chelmsford, Essex CM1 3AE
Can I pay my Parking Charge by instalments?
We are unable to offer payment plans.
Can I appeal the Parking Charge?
If you would like to appeal the Parking Charge you can do so via an appeals form available on this website at https://horizonparking.co.uk/appeal-a-parking-charge-notice/ or by post to the address below.
All correspondence must include the Parking Charge reference number, your vehicle registration mark, your name, address and the name of the driver (if different) and any supporting evidence.
Appeals Department, Horizon Parking Ltd, Finitor House, 2 Hanbury Road, Chelmsford, Essex CM1 3AE
If I appeal, will the amount I have to pay for my Parking Charge increase?
When you submit an appeal to us, the amount payable will be frozen at the rate that applied at the time of your appeal and you will be given a further opportunity to pay at that rate once you are informed of the outcome of your appeal if it is unsuccessful.
Can I discuss my appeal with you over the telephone?
We are unable to make appeal adjudications over the phone. All appeals must be in writing for auditing purposes.